Mobile Banking Procedure Manual

Mobile banking is a service provided by Hazina Sacco that will allow our Members to conduct Sacco transactions remotely using a mobile device. Members will apply for this service by filling the prescribed forms and dropping it to our Sacco Offices

 Click here to download mobile banking Form

Mobile banking manual is as follows

1. By use of ussd code

• Dial *850#
• A popup window will appear welcoming you to Hazina Sacco and asking for your pin

• The enter your pin and a menu screen will appear

• For balance enquiry you will select 1and another popup window will appear asking you to enter your salary account. Once you enter your account you will receive a message showing you your loan balance

• For Cash withdrawal you will select 2 and another popup window will appear will appear asking you to enter your salary account

After you enter your account it will prompt you to enter amount to withdraw

Then once you press okay another message telling you that your transaction is being processed will appear

• For Cash deposit you will dial number 3 then a popup window appears showing you how to deposit money using paybill

• For mini statement you will type 4 then it will ask you for your salary account

Then you will receive a message showing you the last 5 transactions in your FOSA

• For funds transfer press 5 and it will prompt you to select to transfer to FOSA and BOSA

Once you select BOSA it will then prompt you to select transfer to deposits and transfer to share capital

Then it will prompt you to select the salary account to transfer from and the amount and it will transfer

  Click here to download mobile banking Form

2. By using an App

The mobile application also comes with an App that allows android phone users to be able the easily accessible app to do the same transactions but in a simpler way

Below we have instructions to download and use the mobile app

1. Download the app from play store by typing hazina sacco

2. Once you have gotten it install it

3. Once you have downloaded and installed open the app open it

4. Once you open the application and read the instructions you will be asked to verify your mobile number (This is the number you used to apply the mobile banking with and a verification text will be sent to that number and you will be asked to enter the verification code to proceed)

5. When you activate you will use your pin that was issued at activation or that you might have changed to log into the app

6. Once in you will see the menus that are there and are easily accessible

• User information displays your basic information (biodata )
• Member statistics displays all your balances in summary
• Mini statement shows your last 5 transactions
• Transfer funds allows you to transfer funds between different transactions as shown in the image below

• Withdraw funds allows you to withdraw funds to M-pesa
• How to deposit are instructions of how to use our paybill
• Loan section shows you various items about your loans

• Detailed statement will show a detailed statement of BOSA accounts

  Click here to download mobile banking Form